Purdue Extension

Order Questions

Order Information

Q. Can I make changes to my order after it has been submitted?
A. Unfortunately, most orders cannot be changed once they've been submitted.

Q. Will I receive an order confirmation?
A. Yes; upon order completion, a confirmation email will be generated.

Q. Can I purchase a backordered item?
A. No.  All items that show up in the search and category list are available. Out-of-stock items are automatically removed from the list and do not show up until they are available again.

CES County Login

Use the county BP# and password to access your account.  At checkout, you will be required to select the preferred payment/delivery method.

Orders Totaling $0.00

Q. What happens if my order totals $0.00?
A. If your order has a $0.00 total, you have requested articles that are free and available for downloading. You can print the free products by following the links to the items.


Tax-Exempt Orders

Q. Can I order products from the Education Store with my tax-exempt number?
A. If you are tax exempt, you have two options for placing your order:

  1. Email the Ed Store to place your order. You will be required to email the tax-exempt certificate before the order can be processed.
  2. Print out the order form and fax it with a copy of the tax-exempt certificate to The Education Store office.

Payment Methods

Q. What payment methods can I use to order from the Education Store?
A. We accept Visa, Mastercard, Discover, and American Express for online orders.

Purdue is pleased to partner with Western Union Business Solutions Global Payhttps://gpx.globalpay.wu.com/theeducationstore

Please note: this is for international payments only. 

For questions regarding payments to The Education Store, please contact the store by phone
(765-494-6794) or email (edustore@purdue.edu).

Shipping Charges

Q. How much do you charge for shipping?
A. The shipping rates below will be charged to orders shipped within the continental United States.
Current rates are as follows:  


Order Total

Rate

 

Order Total

Rate

.00 - $25.00

$5.85

 

$100.00 - $199.99

$16.85

$25.01 - $74.99

$8.35

 

$200.00 - $299.99

$20.85

$75.00 - $99.99

$12.85

 

$300 - above

Please email

Our standard shipping method is United Parcel Service (UPS) or United States Postal System (USPS).

Shipping for Alaska, Hawaii, U.S. Commonwealths and Foreign Countries

Alaska, Hawaii, U.S. Commonwealth countries and foreign countries will be charged a varied rate that is applied by the carrier service used.

Orders shipped to Alaska and Hawaii may be shipped via UPS Air or through the U.S. Postal Service.

Orders going to U.S. Commonwealths and other foreign countries will be shipped through the USPS

International Mail System. These orders must be pre-paid and payment must include the shipping fee.

Please contact the "The Education Store" office prior to ordering to confirm shipping charges. Foreign orders must be pre-paid; including the shipping fee.


Delivery Information

Q. When will my order be delivered?
A. We generally process incoming orders within 48 business hours. University closings or holidays may effect this slightly.

Q. What carrier will you use to deliver my order?
A. We use two carriers: UPS Ground and USPS.

Refund Policy

Q. Can I get a refund for a product I return?
A. All refunds and returns require authorization by The Education Store office manager before the items can be returned. Sales are final on most publications.  Contact edustore@purdue.edu to request a refund.

Contact Us

Purdue Extension
The Education Store    
301 South 2nd St
Lafayette, IN 47904

FAX number: (765) 496-1540
Direct Phone: (765) 494-6794
Email: edustore@purdue.edu

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